Technical Support
Comtech Xicom knows that our products are critical to our customers’ communication systems. To better serve our global customers we maintain a global network for customer support facilities. Engineers are available 24/7/365 via phone, fax or email. Before the Comtech Xicom Engineers can provide technical support, please fill out the Export compliance Questionnaire
Tel: +1 (408) 213-3109
Fax: +1 (408) 213-3107
Send E-Mail
Global Service
Products can be repaired and maintained through our network of
worldwide service centers.
RMAs
To better serve our customers, we track all service and repairs using return material authorizations.
Use our On-Line RMA Request form.
Credit Card Purchases
To facilitate rapid ordering, customers may place service orders by credit card. Credit card authorizations are available on-line.
Maintenance Agreements
Xicom offers maintenance agreements to match the needs of our customers. Agreements can cover installation, upgrades, routine maintenance and spare parts. Contact the support department for complete details.
Extended Warranty
Xicom offers our customers peace of mind through warranty extensions. Contact the support department for complete details
Spare Parts
Comtech Xicom service centers stock a broad array of spare parts, offering customers rapid repairs. Comtech Xicom can implement a customer-specific inventory of spare systems and parts. Contact the support department for complete details
Training
Comtech Xicom offers standard and custom training to meet our customers’ needs. Training is available at the factory or in the field. Typical classes cover installation, maintenance and troubleshooting.